Privacy Policy

Privacy Policy Last updated: November 26, 2024 We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard information when you use our platform, including the POS system, QR menus, back-office tools, APIs, and mobile applications. 1. Information We Collect We may collect the following categories of data: • Account data (name, email, phone) • Business data (restaurant name, menu items, orders, categories, pricing) • Usage data (logins, activity inside the platform, feature usage) • Device data (browser type, IP address, operating system) • Payment or billing information (if applicable) • Support and communication logs • Log files and security event data We do not knowingly collect data from individuals under the age of 16. 2. How We Use Your Information We use your information to: • Provide and operate our platform • Process and display orders • Manage user accounts and permissions • Improve system performance and develop new features • Provide customer support • Ensure security and prevent fraud • Personalize user experience • Comply with legal obligations We may also use anonymized, aggregated data to improve algorithms, analytics, benchmarking, and overall system intelligence. Aggregated data cannot identify any business or person. 3. Data Storage Location Data is stored securely on Amazon Web Services (AWS) and Google Cloud servers. These providers maintain industry-standard security certifications. 4. Data Retention • Business data is stored for as long as the account is active. • After account termination, data may be retained for up to 90 days for backup, auditing, and legal compliance. • Log files may be kept for up to 12 months. 5. Third-Party Services We may share data with trusted service providers solely for platform operation, such as: • Hosting (AWS, Google Cloud) • Analytics • Payment processors • Email/SMS providers • Crash reporting tools All third-party providers follow strict data protection standards. 6. Use of Public Business Information for Demonstrations We may use publicly available business information (such as restaurant name, menu items, prices, address, phone number, and publicly published images) for product demonstrations, presentations, or marketing materials. We do not use any non-public, personal, or confidential data without explicit consent. Businesses may request removal at any time. 7. Security We use industry-standard measures to protect your data. However, no online service can guarantee 100% security. We may temporarily suspend access if unusual activity or security threats are detected. 8. Cookies Our website and applications may use cookies to improve functionality, analytics, and user experience. 9. Your Rights Depending on your location, you may request: • Access to your data • Correction or deletion • Restriction of processing • Export of your data • Objection to specific processing practices A Data Processing Agreement (DPA) is available upon request. 10. Backups and Data Recovery We perform regular backups, but we do not guarantee restoration of deleted data. 11. User Responsibilities You agree to: • Provide accurate data • Not upload sensitive personal information (ID scans, medical info, etc.) • Maintain the confidentiality of your credentials and API keys 12. Contact If you have questions about privacy, contact us.